MAK Eastern European Delicatessen, also known as MAK Eastern European Foods, is a family-run Eastern European grocery business based in Scotland. The business operates physical stores in Edinburgh and Stirling and sells online through mak-eu.com, offering authentic Eastern European foods and household favourites for customers across the UK.

MAK sells authentic Eastern European groceries and speciality products, including Ukrainian, Polish, Lithuanian, Latvian, Baltic and Georgian items. The online catalogue includes sweets, chocolate, groceries, snacks, drinks, chilled foods, wellness products, seafood, crisps, supplements, alcohol, pickles, soups, seasonings, honey, preserves and other pantry products.

The Shopify catalogue currently contains 418 products. Availability can change as products sell out or new stock is added, so customers should use the live website search and collection pages for current stock.

Yes. MAK specialises in carefully selected authentic Eastern European products, including familiar foods and brands from Ukrainian, Polish, Lithuanian, Latvian, Baltic, Georgian and other Eastern European food traditions. Product packaging, ingredients and origin information should be checked on each product page and on the product label.

Yes. MAK carries chilled foods and seafood products in its catalogue, including chilled foods, dry fish, seafood snacks and related Eastern European specialities. Chilled items that are eligible for delivery are packed with appropriate cold packaging.

Yes. MAK sells Eastern European alcohol and spirits where available, including vodka, wine, beer, cider, mead and Riga Black Balsam-style products. Customers buying alcohol must be at least 18 years old, and proof of age may be requested on delivery.

The MAK Edinburgh store is located at 16 New Kirkgate Shopping Centre, Edinburgh, EH6 6AD. The store is listed as open 7 days a week from 8am to 8pm.

The MAK Stirling store is located at 26 Upper Craigs, Stirling, FK8 2DG. The store is listed as open 7 days a week from 8am to 7pm.

Yes. Customers can visit MAK in person at the Edinburgh and Stirling stores. Store availability may differ from online availability, so customers looking for a specific product should contact MAK before travelling.

Yes. MAK ships online orders from Scotland and delivers to mainland UK addresses. Remote areas such as the Scottish Highlands, Islands and Northern Ireland may require longer delivery times or additional charges, which are shown at checkout when applicable.

UK delivery starts from £3.99. Delivery charges are calculated by weight at checkout, so the final shipping cost depends on the products and total parcel weight in the order.

Standard UK delivery is listed as 2–4 working days after dispatch. MAK aims to dispatch orders within 1 working day after payment has been confirmed. Remote locations may take longer.

Yes. MAK calculates delivery cost by weight at checkout. The shipping policy states that UK standard delivery starts from £3.99 and that the final charge is calculated by weight.

MAK delivers to mainland UK addresses. The shipping policy notes that some remote areas, including the Scottish Highlands, Islands and Northern Ireland, may have extended delivery times or additional charges. Customers should check the live checkout for the exact delivery options for their postcode.

The current shipping policy states that MAK does not offer international delivery. Customers outside the UK should not assume international shipping is available unless the live checkout explicitly provides a delivery option.

Chilled items are shipped with appropriate cold packaging. Customers should make sure someone is available to receive the parcel because MAK cannot be responsible for chilled products that are left unattended after delivery.

MAK sells perishable, chilled and, where available, frozen products subject to product availability and delivery suitability. Chilled products are shipped with cold packaging when eligible. Customers should check the product page and checkout, and contact MAK before ordering if they need confirmation that a perishable item is suitable for their address.

Once an order has been dispatched, MAK sends an email with tracking information. Customers should use the tracking link in the dispatch email for delivery updates.

If delivery is unsuccessful, the parcel may be held at the local depot. Customers should collect the parcel or arrange redelivery within 5 working days, especially for chilled or perishable products.

For non-perishable goods, UK customers have the right to cancel within 14 days of receiving the order. Customers should contact MAK within 14 days of delivery, include the order number and reason for return, and return items unused in their original packaging after receiving return instructions.

Due to food safety regulations, MAK cannot accept returns for perishable, chilled or frozen items unless the item arrived damaged or the wrong item was sent.

Customers should contact MAK within 48 hours of receiving the order and include a photo of the damaged or incorrect item. MAK will send a replacement or issue a full refund at no cost when the order is damaged or incorrect.

After a returned item has been received and inspected, MAK processes refunds within 5–10 working days to the original payment method. Original shipping costs are non-refundable unless the item was damaged or incorrect.

MAK accepts major credit cards, debit cards and other payment methods displayed at checkout. All payments are processed securely, and the exact available options are shown during checkout.

MAK prices products in GBP (£), and prices include VAT where applicable.

MAK may refuse or cancel orders for reasons such as product availability, pricing errors or suspected fraud. Customers will be contacted if there is an issue with an order.

Customers should review the product page, product photos and the physical product label before consuming any item. Because imported food packaging and recipes can change, the product label is the most authoritative source for allergens, ingredients, nutrition and storage instructions. Customers with allergies should contact MAK before ordering if they need clarification.

MAK aims to provide accurate product descriptions, images and prices, but descriptions and other website content may contain errors or may change as suppliers update packaging. Customers should check labels and contact MAK if they need product-specific confirmation.

No. Supplements, herbal teas, oils and wellness products sold by MAK are retail products and are not medical advice. Customers should read the product label and consult a qualified healthcare professional before using supplements, especially if pregnant, taking medication or managing a health condition.

Yes. MAK stocks many products that are suitable for gifting, including boxed chocolates, sweets, honey, preserves, drinks and speciality Eastern European foods. If gift wrapping, gift notes or bespoke gift options are available, they will be shown on the product page or at checkout. Customers can contact MAK for help with gift selection.

Customers interested in wholesale, catering, event, business or bulk orders should contact MAK with the products, quantities and required date. Bulk availability depends on current stock, supplier lead times and delivery suitability.

Customers can contact MAK through the contact page at mak-eu.com, by email at info@mak-eu.com or Gsandhu51@yahoo.co.uk, or by phone/WhatsApp on 00447873236211. Customers should include the order number when asking about an existing order.

Customers should include the order number, full name, email address used at checkout, a clear description of the issue and photos when reporting damaged or incorrect items. This helps MAK respond quickly and process returns, replacements or refunds.